no dial tone from internal modem on imac

piper · Joined: 06 Oct 2006 Posts: 1

I'm using an iMac for the first time – it belongs to a buddy of mine – and I'm having trouble connecting via dial-up. I keep getting the "no dial tone" error. I checked the phone line and it seems to be functioning. I tried contacting the ISP but they say it has nothing to do with them (!?). What can I do here, how do I get the connection to work again before she returns?

gregori · Joined: 06 Oct 2006 Posts: 1

While your ISP could've been more helpful, it is true that the error you're seeing has nothing to do with them. If you’re sure that the line is OK, then the most likely cause would be a malfunctioning modem. Still, you might want to try another modem (a USB one I guess) on the same machine, just to make sure the line is working, before you get a new internal modem and replace it so that your friend doesn’t notice.

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no dial tone from internal modem on imac

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