merging?

holtzclaw · Joined: 02 Jun 2006 Posts: 1

I recently purchased ZoneAlarm Anti-spyware from the website - and then a few days later purchased ZA anti-virus. When installing the AntiVirus product, I get the message "ZoneAlarm cannot be installed on this computer. You have an incompatible version of ZoneAlarm anti-virus".What is happening? Have I wasted my money?

chiawaikian · Joined: 18 Jan 2006 Posts: 207 Location: Singapore

Hello, and welcome to H-Desk Forums.

You cannot install one type of ZoneAlarm product with the other and expect them to merge. The earlier installed ZoneAlarm product will just get overwritten by the new one. If you want the features of ZoneAlarm Antispyware and ZA Antivirus, you should get ZoneAlarm Internet Security Suite. I suggest that you call Zone Labs customer support and tell them that you bought the wrong products, thinking that they could merge. They should be able to help you out.
www.zonelabs.com/store/content/forms/cust_service.jsp

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merging?

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