MSN messenger missing contacts

ado · Joined: 04 Feb 2005 Posts: 86

This is frustrating. I have upgraded MSN Messenger to Windows Live messenger and no all my contacts are gone. I can not believe that this is happening. I had many, many contacts and I do not know how to get them back. If you can help me to get my contacts back I would be really grateful. Thank you in advance.

kirby · Joined: 09 Sep 2007 Posts: 54

Hello there. MSN Messenger contacts can be missing after upgrade to windows Live Messenger because contacts list is not upgraded properly. To fix this problem you will have to delete Contacts cache folder. Go to “C:\Documents and Settings\Your user name\Contacts\Your Messenger email address” and delete all entries in this folder. After this, go to “C:\Documents and Settings\Your Windows logon name\Local Settings\Application Data\Microsoft\Windows Live Contacts\Your Messenger email address” and delete real and shadow folders in this folder. These folders might be hidden so you will have to tell Windows to show hidden and system files and folders. Open Windows Explorer and go to Tools – Folder Options. Click view tab and check “Show hidden files and folders”. Also, uncheck “Hide extension for known file types”.

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MSN messenger missing contacts

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