A Microsoft Word issue

stuart · Joined: 13 May 2007 Posts: 17

Hello. I have an issue with Microsoft Word. When I launch Microsoft Word it crashes as soon as it shows on monitor screen. I have tried several times to start it but it behaves the same way. I am running Microsoft office 2003 on Windows XP Professional with Service Pack 2 installed. Also, antivirus software does not report any problems with malicious software. Do you have any idea how to fix this?

jephthah · Joined: 10 Sep 2005 Posts: 203

An issue with Microsoft Word you have described usually happens because corrupt normal.dot file. In this normal.dot file are stored all Word format settings and global macros. You will have to find this file and delete it. If you find several files named normal.dot then delete them all. When you first run Word after this it will detect that normal.dot is missing and will recreate it.

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A Microsoft Word issue

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